A Complete Approach to Cruise Planning and Execution
From early-stage planning to onboard event management, we bring decades of cruise expertise to every sailing. Our comprehensive approach makes the planning effortless for our partners and the experience exceptional for their guests.
Production Management
Seamless show execution at sea, handled by professionals.
From live performances to keynote presentations, we manage the complete production process onboard, working alongside cruise line staff and third-party professionals.
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Cruise Line Collaboration — Align production with ship protocols and schedules.
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Qualified Stage Partners — Cruise-specialized vendors who know shipboard limits.
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Dockside Logistics & Freight — Secure, compliant load-in via trusted partners.
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Security & Staffing — Experienced Cruise Directors and onboard crew.
Onboard Programming
Thoughtfully curated experiences, designed with your guests in mind.
Successful cruise programming is more than building an itinerary; it's about creating a balanced experience across venues, time slots, and audiences.
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Intelligent Activity Planning — Schedules built around venue layout and acoustics.
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Onboard Inspections — Pre-departure walkthroughs a week ahead of major events.
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Immersive Branding — From signage to in-cabin video to terminal decor.
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Custom Collateral — Printed programs, invitations, and menus.
VIP Travel
End-to-end arrangements for your speakers, artists, and honored guests
Our Travel Management Team ensures a seamless travel experience for VIPs, contracted talent, and guest speakers. From flights and hotels to transfers and itinerary changes at sea, we manage every detail with professionalism, discretion, and efficiency, so your most important guests arrive relaxed and ready.
What we cover:
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Documentation Coordination — We proactively engage with each VIP and their agent to collect everything required for travel, including passports, visa requirements, air preferences, and hotel needs.
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Booking & Confirmation — Our team arranges air, hotel, and transfer services for all artists, musicians, and crew, providing a seamless, personalized itinerary for each guest.
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Mid-Cruise Adjustments — Our service doesn't end once the VIP is onboard. We handle logistics such as port-specific travel accommodations in response to unexpected changes in air or cruise itineraries.
Reservation Support & Fulfillment
A dedicated call center delivering professional, personalized service
At the heart of every successful cruise is a responsive and reliable guest services team. Our Reservation Center, located at Corporate Travel's headquarters in Northville, Michigan, is staffed by specialists trained exclusively for cruise fulfillment. From initial bookings to ongoing inquiries, we ensure a smooth, professional experience for every caller.
What you can expect:
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A Dedicated Cruise Event Team — Your cruise is supported by trained reservation specialists who know your program inside and out, held to a high service standard including a daily call answer rate of at least 85%.
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Timely, Professional Responses — Voicemails and emails are returned by the next business day, so guests always feel heard and supported.
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Robust Technology & Tracking — We use Zoom software to monitor and record inbound calls and manage all bookings through RezMagic, our comprehensive reservation system with detailed reporting, client notes, and manifest generation.
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Data Integrity & Confidentiality — All reservation data is your property. We protect it and use it only under your instruction, never for unrelated marketing purposes.
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Custom Toll-Free Access — A dedicated, event-specific toll-free number is provided for all guest inquiries and reservations, ensuring a seamless caller experience.
Onboard Sales
Capitalize on momentum and book guests on next year's sailing
For recurring charter cruise events, there's no better time to engage future guests than while they're still onboard. We can staff a dedicated onboard sales area during your sailing, allowing you to capture interest and secure early reservations for your next departure — all while enthusiasm is at its peak.
Our onboard sales support includes:
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Trained Sales Professionals — We staff your sales area with experienced Reservationists who are fully trained in your cruise program and proficient in booking clients.
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Personalized Guest Engagement — Our team engages guests in a warm, professional manner, ready to answer questions, alleviate concerns, and walk them through every step to reserve their spot.
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Strategic Timing & Placement — We help you identify the best times and locations onboard to maximize visibility and foot traffic, ensuring the sales opportunity is both prominent and welcoming.
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Reservation Tools — Using RezMagic, we process bookings, generate confirmations, and capture deposits directly onboard, making the process fast and productive.
Hospitality To Reflect Your Brand
Guest care delivered with excellence
A great cruise experience goes beyond programming and logistics; it's about how guests feel from the moment they board. Our expert Tour Managers serve as the face of your brand at sea, delivering attentive, responsive service that enhances guest satisfaction and protects your team's focus. With decades of experience, they handle your guests' needs with professionalism, discretion, and genuine care.
Our hospitality team provides:
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Frontline Guest Support — Triaging guest inquiries, resolving issues directly when appropriate, and involving the ship's Guest Relations team when necessary.
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Seamless Onboard Coordination — Building strong working relationships with the cruise line's Guest Relations, security, and Food & Beverage teams to ensure smooth collaboration.
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Brand-Forward Presence — Acting as an extension of your organization, providing service that reflects your brand's tone, values, and standards.
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Personalized Attention — Developing rapport with each guest so those who need extra attention feel taken care of.
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Speaker & Staff Protection — Shielding your leadership, artists, and speakers from unnecessary interruptions, allowing them to focus on their role without distraction.
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Discreet Issue Elevation — When concerns require escalation, our team ensures they're communicated professionally and resolved with care.
Event Management
Every detail covered, every moment delivered with precision
Onboard events are the heart of a themed cruise, and flawless execution is essential to guest satisfaction. We provide full-service event management to ensure each seminar, performance, and gathering runs seamlessly, from logistics and staffing to guest flow and venue readiness.
Our event management covers:
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Venue Coordination & Setup — Working directly with cruise officers and crew to ensure every space is prepared, from AV needs and furniture placement to stanchions, signage, and food & beverage service.
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Theater Management — Staffing doors, supporting private sound checks, and ensuring timely starts for all seminar and entertainment events.
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Professional Ushers & Event Hosts — Tour Managers serve as ushers and guides at all designated events, ensuring crowd control and a welcoming atmosphere.
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Guest Flow & Interaction Oversight — Facilitating autograph lines, meet-and-greets, and photo ops with efficiency and warmth.
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Manifest & Admission Tracking — Managing event manifests and guest admissions, including theater seating assignments where required.
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Dining Coordination — Working with the ship's dining staff to accommodate guest requests and special assignments.
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Backstage Collaboration — Coordinating with production teams to ensure proper sound, lighting, and smooth transitions for artists and speakers.
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Daily Schedule Management — Reviewing, editing, and printing daily onboard schedules to keep guests informed and engaged.
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Pre/Post Cruise Logistics — Managing hotel bookings and transfers at the embarkation port for guests extending their experience.
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Guest Room Drops — Preparing and coordinating pillow gifts, printed materials, and announcements for cabin delivery.
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Photo & Video Oversight — Supervising onboard photography and videography crews to ensure brand-aligned coverage.
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Brand Execution — Managing placement and quality of onboard signage, branding materials, and event announcements.
WHAT CLIENTS SAY
For 9 years and more than 30 cruises, Corporate Travel Service has been an invaluable partner, expertly managing everything from guest registration and billing to onboard hospitality and event management. Their experienced, people-focused team has played a key role in our continued growth."
— Mike Jason, Senior Vice President, StarVista Live
WHAT CLIENTS SAY
"For more than 10 years, Corporate Travel Service was a trusted partner in producing the annual Grand Ole Opry Cruise, expertly managing complex shipboard operations while delivering exceptional service to our guests. Their professionalism and loyalty were instrumental to our success."
— Peter Fisher, Former CEO, Grand Ole Opry
WHAT CLIENTS SAY
"For the past 15 years, Corporate Travel Service has expertly operated all of my pilgrimage cruises. Their customer-focused, faith-filled, and highly organized team consistently delivers an exceptional experience. I wouldn't travel with any other company."
— Steve Ray, Footprints of God
